Exemplary Customer Service (Video)
Everyone deals with customers. How you interact with them helps determine your future business, and with social media, the old saying of one person will tell another person about a good experience, and ten people about a bad experience is outdated. You might want to multiply that by 100 at the least!
Check out this great story of exceptional customer service at the Ritz Carlton about a lost giraffe! I think it's a must see